Papercut Commission – Additional Information and Terms and Conditions
Commissioning a papercut for yourself or for a gift is hopefully an exciting and enjoyable process but it is a little different from popping to the shops for a pint of milk.
Recently the Government brought in new legislation to give more protection to consumers and business who buy and sell online. (The Consumer Contracts (Information, Cancellation and Additional Information) Regulations 2013) One of the main aims of the legislation was to make sure that consumers are given enough information before committing to a purchase, understand the ordering process and know how to cancel a purchase.
Below I’ve set out all the information you’ll need to understand what happens in the final stages of the commissioning process including some important terms and conditions. If you have any questions please don’t hesitate to ask.
Step1- Order confirmation:
Up to this point we have been exchanging emails and discussing the design of the papercut you’d like to commission. You will receive a copy of this document because you’ve told me you are happy with the final design and we are ready to move onto creating the physical papercut.
You’ll receive an order confirmation email that as well as including my invoice and shipping details, asks you to confirm by return email that you would like to proceed with the order and that you understand this commits you to purchasing the papercut.
The papercut I have designed for you is totally unique which means that under the aforementioned regulations it is viewed as a bespoke product. Whilst this means that your papercut is all the more lovely and special it also means that unlike in most purchase situations you do not have the right to cancel your order because you have changed your mind.
Step 2 – What happens next:
After I have received your email confirming that you’d like to go ahead I’ll get to work cutting your design. I’ll then send you an email with photographs of the completed piece. At this point I will ask you for payment of the invoice. I ask for payment via bank transfer as this is quick and easy for both parties. However if you would prefer to pay via Paypal invoice please don’t hesitate to ask.
Step 3 – Delivery:
Your papercut will be sent by Royal Mail Special Delivery the same or next working day after I have received your payment. Special Delivery offers a guaranteed next working day delivery service and requires a signature from the person receiving the goods. Please bear this in mind when supplying a delivery address otherwise you may have to pay a visit to the local sorting office to collect your papercut.
Step 4 – Returns:
In the unlikely event that you receive your papercut and it is either damaged or faulty here’s what you need to do next.
Get in touch! Please contact me as soon as possible either by email:
firstname.lastname@example.org or by phone: 01234 781046/ 07817291738
Please be assured that I will be as distressed as you are in this situation and will do everything to put things right.
I may ask you to take photos of the damage/fault particularly in situations where I need to take matters up with Royal Mail.
I will ask you return the papercut to me via Royal Mail Special Delivery (in it’s original packaging if appropriate) and provide me with proof of postage. The cost of returns will be refunded to you.
On receipt of the papercut you will be offered the option of a replacement or full refund.